Kerrie Short ★★★★★
Fantastic service from Lakeland spas! We spent a few months researching and reviewing which was the best company to buy our hot tub from and I’m glad we chose Lakeland spas!! From ordering the tub through to delivery the team answered any questions I had! Delivery was prompt and efficient, the team did an excellent job getting the tub exactly where and how we wanted it! Great company and highly recommended!!!
Ian Smith ★★★★★
Bought a pre-loved spa from lakeland recently and couldn’t be more happy. There was a few teething problems once received as you’d expect from a second-hand product, but Mark, Holly and Sam at Lakeland went way beyond my expectations to resolve. If you’re in the market for either a new or used hot tub, I couldn’t recommend them enough. Happy hot tubbing!
Mark Thomas ★★★★★
Bit of a long write up but hopefully worth the read.
We decided that we were going to invest in a hot tub/spa and rang the team at Lakeland and my goodness they could not be more helpful and without any pressure – thank you Hollie. Because I had so many questions they suggested that Mark gave me a call, which he did and because of my work pattern this was on an evening when I was able to take the call. Agreed that the Balboa Platinum would be the one and we looked at a rough date so that we could get the 32A feed wired etc.
We also discussed covers and our options were: lift off so it sits on the top of the tub and you fold in two and remove, or this can be fixed to the tub and hinge leaving top against one side making it easier for or a powered top which is the turn of a switch. We selected the Covana Oasis powered top however this would require a separate install a couple of weeks after the initial delivery. Worth the chat with the team and have a look on their site on covers.
About a week before delivery we had all the normal finance stuff to do (super helpful) and because of Covid I shared a video for access which is a good idea to help the delivery team. Good to understand what was required and how a Covid19 safe installation would be undertaken.
Sam and Jack turned up on time on the day and what a pleasure it was, great service and installed exactly as we wanted.
As this is our first ownership of a hot tub we wanted to ask a few things and everyone is really helpful – and I do mean everyone at Lakeland Spa and Log cabins including out of hours.
We then had two week’s notice for the delivery of the Covana cover and again Sam and Jack (with Darren) came on time. This is quite a big install and the guys worked away for a good chunk of the day. Pleasure to have them here. Fabulous job.
Overall we could not be happier with the service we have received and continue to receive as nothing seems too much bother, both products are fantastic and we wish we had done this years ago!
Total 5 star service from start to finish and thoroughly recommend Lakeland Spa and Log Cabins
Mark and Karen
Alan Johnston ★★★★★
5 years since we bought a Swim Spa from Lakeland. We were not able to see the model we ultimately bought as it was coming from Las Vegas and the first model sold in the UK but had every question answered efficiently and the whole experience was professional. As for after sales service – Second to none,Catherine, Holly and the guys always at the end of the phone and HAPPY to help. The Swim Spa with propeller drive current has had significant health benefits for us. Best purchase in life so far. I would never buy online or from any other outlet Lakeland are the best.10,000 views on google maps so many people will have seen the spa already. Love it!
Fraser Cant ★★★★★
Just received our Balboa Bronze last week and absolutely loving it and have been in it every night since (in all weathers). So pleased we went for the six seater as it has been great for family gatherings.
The team at Lakeland Spas have been superb from the initial enquiry to the fitting and aftercare.
Cannot recommend Lakeland Spas highly enough.